Privacy policy

Silly Beaks ("we," "our," "us"), a brand owned and operated by Aperto Samudra LLP, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit sillybeaks.com or place an order with us. This Policy is published in accordance with the Digital Personal Data Protection Act, 2023, and other applicable Indian law.

Information We Collect

Personal information:

•         Name

•         Email address

•         Shipping and billing address

•         Phone number

•         Order history

•         Payment information (processed securely by our payment gateway; we never see or store your card details)

Non-personal information:

•         Browser type and device information

•         IP address

•         Pages visited and time spent on the site

•         Referring website

•         Cookies and similar tracking technologies

How We Use Your Information

•         To process and fulfill your orders

•         To communicate with you about orders, shipping, and delivery

•         To provide customer support

•         To send marketing communications, only if you've opted in

•         To improve our website and products

•         To help prevent fraud and keep our store secure

•         To comply with legal obligations

Sharing of Information

We share your information only where it's needed to run the business, and only with:

•         Our payment gateway (Razorpay), an RBI-regulated payment aggregator, to process your payment securely.

•         Our production and fulfillment partner, who receives your name, shipping address, and phone number to print and ship your order. We don't share any information beyond what's needed for that purpose.

•         Our ecommerce platform provider (Shopify), which hosts our store and may use aggregated store data to help with fraud prevention and personalization, as described in Shopify's own terms.

•         Government authorities, when required by law.

We do not sell your personal information to anyone.

Cookies

We use cookies to remember your preferences, keep your cart working across visits, and understand how the site is used. You can manage cookies through your browser settings, though disabling them may affect how the site functions.

Where Your Data Is Stored

Our store runs on infrastructure operated by our ecommerce platform provider, which may store data outside India, including in the United States. Under the Digital Personal Data Protection Act, 2023, this is permitted unless the Central Government has specifically restricted transfers to that country. We take reasonable steps to keep your data protected regardless of where it's stored.

Data Retention

•         Account information: retained while your account is active

•         Transaction records: retained for 8 years, as required under Indian tax law

•         Marketing preferences: retained until you unsubscribe

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

•         Access the personal information we hold about you

•         Correct inaccurate or incomplete information

•         Request deletion of your data

•         Withdraw consent for processing, where consent is the basis for it

•         Request a copy of your data

•         File a complaint with the Data Protection Board of India

To exercise any of these rights, email info@sillybeaks.com.

Marketing Communications

If you sign up for our newsletter or opt in at checkout, we may send you emails about new drops, discounts, and updates. You can unsubscribe at any time using the link in any marketing email, or by emailing info@sillybeaks.com.

Security

We use reasonable security measures, including SSL encryption and a PCI-DSS compliant payment gateway, and we limit access to personal information to what's needed to run the business. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.

Children's Privacy

Our website is not directed at individuals under 18. We don't knowingly collect personal information from children, and we'll delete any such information if we become aware of it.

Third-Party Links

Our website may link to third-party websites. We aren't responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will appear on this page with a new "Last Updated" date.

Contact

•         Registered Office: Aperto Samudra LLP, C-2, FLR-1, P-29A, Singhania Building, Balaram Street, Mumbai, Maharashtra 400007

•         General queries: info@sillybeaks.com

•         Grievance Officer: Mehul Shetty, CEO · info@sillybeaks.com · +91 83692 18492 · Acknowledgment within 48 hours, resolution within 30 days