Shipping policy

Where We Ship

We currently ship across India. International shipping is not available at this time.

Processing Time

  • Orders are processed within 1-2 business days of payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • During sale periods or new drops, processing may take up to 3 business days.

Delivery Time

Estimated delivery after dispatch:

  • Metro cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 3-5 business days
  • Tier 2 cities: 5-7 business days
  • Other locations: 7-10 business days
  • Remote areas: Up to 14 business days

Delivery times are estimates and may vary due to weather, festivals, courier delays, or other factors beyond our control.

Shipping Charges

  • Free shipping on orders above ₹[599]
  • Standard shipping: ₹[79] for orders below the free shipping threshold
  • Cash on Delivery (COD): additional charge of ₹[49] per order

Cash on Delivery (COD)

  • COD is available on most pincodes across India.
  • COD orders are subject to additional verification (you may receive a call or SMS to confirm).
  • COD is not available for orders above ₹[5000].
  • COD orders must be paid in exact cash to the delivery agent.

Order Tracking

  • You will receive a tracking number via email and SMS once your order is shipped.
  • Track your order directly with the courier partner using the tracking link.

Failed Deliveries

  • Our courier partners attempt delivery up to 3 times.
  • If delivery fails (e.g., wrong address, unavailable customer), the order will be returned to us.
  • For prepaid orders, the refund will be processed after deducting return shipping costs.
  • For COD orders, the order will be marked as cancelled.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date or actual delivery, respectively. We will investigate and arrange a replacement or refund.

Address Changes

Address changes are only possible before the order is shipped. Once shipped, the address cannot be modified.

Contact

For shipping queries: info@sillybeaks.com