Refund policy
Every Silly Beaks tee is printed specifically for your order: nothing is pre-made or held in stock. Because of that, our policy works a little differently from a typical retailer's, and we'd rather be upfront about exactly what's covered than promise something we can't deliver.
What's Covered: Damaged, Defective, or Wrong Item
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll fix it with a free replacement or a full refund.
1. Email info@sillybeaks.com within 7 days of delivery with your order number.
2. Include an unboxing video and photos of the item and packaging. This matters more than it sounds: without it, we often can't verify the issue, so it's worth recording a quick video whenever you open a Silly Beaks package.
3. We'll respond within 48 hours.
4. Once approved, your free replacement ships or your refund is processed within 5-7 business days.
Requests made after 7 days of delivery may not qualify for a free resolution.
Size Exchanges
If you ordered the wrong size, we'll exchange it for free: one exchange per order.
• Email info@sillybeaks.com within 7 days of delivery with your order number and the correct size.
• We'll reprint and reship the correct size at no extra cost.
• Keep or donate the original: we don't need it sent back.
This covers one swap per order. Since every tee is made to order rather than pulled from stock, we're not able to offer repeated exchanges on the same order, so our Size Guide is on every product page to help you get it right the first time.
What's Not Covered
• Change of mind, or an item that simply doesn't suit you (no defect)
• Small variations in colour or print placement, which is normal in printing and not a defect
• A size measurement difference of up to 0.5 inches from our size guide (standard garment tolerance)
• Damage from washing, wear, or misuse after delivery
• Requests made without the photo/video evidence described above
Order Cancellations
Cancel within a few hours of placing your order, before it enters production, by emailing info@sillybeaks.com. Once production has started, we can't cancel or refund the order.
Refund Method
• Prepaid orders: refunded to your original payment method
• COD orders: refunded via bank transfer (we'll request your account details)
• Refunds typically reflect in your account 3-5 business days after we process them, depending on your bank
Contact
info@sillybeaks.com